Britannia International Online

Questions and Answers

Technical Questions

1.0 What will I need to use this service?
2.0 Can I access this service from any computer?
3.0 When I try to log on, the page doesn't appear. Why?
4.0 I don't have any software preventing popups, but Britannia International Online isn't appearing when I click on the link.
5.0 When I try to open Britannia International Online, the page cannot be found. Why?
6.0 I'm trying to use Britannia International Online  from work. Why doesn't it work?
7.0 I have the correct security setting and I'm not at work, but I still can't Britannia International Online. What can I do?
8.0 I've checked all the above, and I still can't see Britannia International Online
9.0 How do I upgrade and how much will it cost?
10.0 The page loaded ok, but when I click on 'next' a server error page appears.
11.0 I left the page on my screen for a while. When I came back to it, it wouldn't let me proceed.
12.0 My internet connection was lost. Once I reconnected, I couldn't continue and had to start again. Why?
13.0 My session was cancelled before I could submit the information I entered. Can I retrieve the information that I'd typed into it?

1.0 Who can use the online service?
Any existing personal Britannia International customer who holds an active account. Joint account holders will need to apply seperately. If you do not currently have an account with us, you can open one by completing an Application Form and posting it to us together with your cheque or details of your electronic funds transfer, and two forms of identification. If you live in the Isle of Man, you can make your deposit at any branch of Britannia International. Click here for an Application Form.

3.0 Will I be charged for using this service?
No, Britannia International Online is a free service, although your ISP may charge you for accessing the Internet.

4.0 How do I apply?
Simply complete the Online Form and follow our step-by-step application process.

5.0 How do I choose a PIN and username?
Choose memorable numbers and words that cannot be easily guessed. For example, try not to use birth dates, pet and family names as they are easily recognisable. Your PIN must be numerical and contain 10 numbers, your username can be a combination of letters and numbers up to 20 characters.

6.0 Can I change my PIN?
To change your details, log in as normal, then go to My Profile, Change PIN. If you think your details have become known to someone else, change them as soon as you become aware of this. You should also contact us immediately to prevent any unauthorised activity on your account.

7.0 What happens if I forget my PIN, username or security answers?
If incorrect details are entered when trying to logon, you will be locked out of the system after a number of unsuccessful attempts. If you forget your details and are therefore not able to logon to change them, contact us immediately and we will deactivate your account. You will be given a new username  and be able to set a new PIN.

8.0 Which accounts can I see?
You will be able to view all the active accounts you request on the application. If you are a joint account customer, you will be able to view your account details but will only be able to request transactions if your account mandate specifies ‘anyone to sign’. You will not be able to view guaranteed capital equity bonds or fixed rate deposit accounts.

9.0 How up to date is the information?
Your account details will be current as at close of business the day before and will show your available balance.

10.0 How do I request a transaction?
Simply click on the Contact Us button and send us a new message with all the details we will need to action your request.

11.0 How much time should I allow for you to respond to my messages?
You will receive a response to your message within one working day.

12.0 My question has not been answered here. I need more help
If you are having technical difficulties with the Britannia International Online, you can contact the support team. If your question is product related, our sales team will be happy to help. Contact details are below.

Telephone: 01624 681100
(+44 1624 681100 if calling from overseas.)

Fax: 01624 681105
(+44 1624 681105 if calling from overseas.)
Email: enquiries@britanniainternational.com

1.0 Why have you asked me security questions?
These questions are another layer of security to protect you against unauthorised access. The answers to these questions must be one word made up of letters only up to 10 characters in length.

2.0 Can anyone else access my account over the Internet?
Access to your account is only possible using your username, PIN, and answers to your additional security questions. To help you keep them secret, your PIN and security answers will not be displayed when you type them in. You are responsible for keeping them secret. Please do not disclose your details to anyone.

3.0 Is it safe to send and receive information using Britannia International Online?
Britannia International has spent a long time developing this service and security has been at the forefront of this development. All messages go through a secure environment and are encrypted to ensure your security and provide you with the highest level of protection.

When using Britannia International’s secure communications system to contact us or to view your information, all content is encrypted using industry standard SSL technologies. SSL technology secretly encodes information that is being sent over the Internet between your computer and Britannia International, helping to ensure that the information remains confidential.

 If you see the blue key  or a closed lock (examples below)  at the bottom of your screen, you can enter your personal information with confidence. To take advantage of our SSL technology, you are required to have an SSL compatible browser. Browsers that are currently SSL compatible include Netscape 2.0 or higher, Microsoft's Internet Explorer 2.0 or higher, and the latest version of AOL.

4.0 What if someone finds out about my personal security details?
If you suspect someone knows your PIN or answers to your security questions, you must contact us immediately. If you do not do so, you will be liable for any unauthorised transactions on your account.

1.0 What will I need to use this service?
A PC with Microsoft Windows or Apple Macintosh, an account with an Internet Service Provider (ISP) and browser capable of displaying 128bit encrypted pages.

2.0 Can I access this service from any computer?
Yes. Access is available from almost any Internet connected PC or Apple computer, wherever you are in the world.

3.0 When I try to log on, the page doesn't appear. Why?
Does your computer have anti-popup software installed? If you do, you must deactivate this software to use Britannia International Online, as it appears in a window in front of the main page.

4.0 I don't have any software preventing popups, but the logon page isn't appearing when I click on the link.
If you already have a window open for Britannia International Online it will load in the same window again. Check to see that you haven't already got Britannia International Online open behind the main window.

5.0 When I try to open Britannia International Online, the page cannot be found. Why?
This will probably be because of your internet settings. In order to use any secure pages, you must have 'use SSL 2.0', 'use SSL 3.0' and 'use TLS 1.0' selected. If you are using Microsoft Internet Explorer, these settings can be found in your internet options menu. Other browsers will have a similar option.

6.0 I'm trying to use Britannia International Online from work. Why won't it load?
Many companies restrict their employees' access to secure sites. Ask your internal security department about any firewall restrictions that are in place.

7.0 I have the correct security setting and I'm not at work, but I still can't see Britannia International Online. What can I do?
Some home firewall software will prevent access to secure sites. If you have security software installed on your computer, check the settings.

8.0 I've checked all the above, and I still can't see Britannia International Online
You may need to upgrade your browser. We use 128bit encryption, which some older browsers do not understand.

9.0 How do I upgrade and how much will it cost?
You can get the latest browser for free. Our site is best viewed in Microsoft Internet Explorer. Visit Microsoft to find the latest version of Internet Explorer or visit Netscape to find the latest version of Netscape Navigator (other browsers are available).

10.0 The page loaded ok, but when I click on 'next' a server error page appears.
You may have cookies disabled. Consult your internet browser's help menu to find out how to enable them and try again.

11.0 I left the page on my screen for a while. When I came back to it, it wouldn't let me proceed.
This is because the pages are on a secure connection. If they are untouched for a long period of time, the session will 'time out'. This is to reduce the risk of someone else reading the information in your form if it were left unattended.

12.0 My internet connection was lost. Once I reconnected, I couldn't continue and had to start again. Why?
If you disconnect from, and then reconnect to the internet, you start a new session. This means that your original session has timed out, so the secure connection has been stopped. This is to protect your data.

13.0 My session was cancelled before I could submit the information I entered. Can I retrieve the information that I'd typed into it?
Unfortunately, no. If the secure session is ended before you finish the form, all information is cleared out. This is to ensure that no one can intercept your information.